![]() The main service the hospital provides is the surgeries of hernias. ![]() ![]() The hospital has sufficient facilities for the operations of the patients, with an increasing demand. The hospital gives patients the power to plan the time schedules of their operations and surgery. The hospital deals with hernia repair (shouldice, 2016). The hospital is funded publically but administered privately. The hospital the essay evaluates is Shouldice Hernia Centre, which is a private hospital in the country of Canada. The chosen service falls in the hospital industry. Thus, it can be identified as a tool for improving services within a firm (Hoffman & John, 2010). ![]() It is a service-planning tool, used to develop innovative services and ways of improving the current services. The service blueprinting process is a tool for enabling users to view a framework for improving services. ![]()
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